A straightforward 14-day guarantee
We want every purchase to be useful. If a product is materially different from its description or cannot perform its documented core function, contact us within 14 days of the original purchase.
Eligible requests
- A documented feature does not work after reasonable troubleshooting.
- The product is incompatible with a requirement explicitly listed as supported.
- You were charged more than once for the same order.
- We cannot provide access to the purchased download or service.
Requests we normally cannot approve
- You changed your mind after downloading and using the product.
- You lack the technical environment or skills listed in the requirements.
- A third-party product changes or stops working with our product.
- A subscription period was renewed after the applicable checkout and the service remained available.
Request review
Eligible orders include a refund request option in Dashboard → Orders. Each request is reviewed against the order, payment status, stated reason, and this policy. A decision is normally issued within two business days.
Refund processing
Payments made by card or another supported payment method are returned through that original method. Wallet purchases are returned to the same paid and promotional Wallet balances used for the order. When a Wallet purchase involved currency conversion, the refund uses the Wallet amount charged on the original order; it is not recalculated using a later exchange rate. Associated licenses, downloads, and service access are revoked only after the refund is confirmed.
Provider and bank processing times vary by country and payment method. Wallet top-ups are stored-value funding transactions rather than product purchases and are not covered by the product guarantee, except where required by law or when correcting a duplicate or erroneous charge.